Run Every Channel on a Single View of Orders, Inventory, and Customers
Customers move between your website, your stores, and your contact center as one continuous journey, but most retailers still run each channel on its own systems. We implement and connect the full Manhattan Active® Omni suite so orders, inventory, and customer information stay unified across every channel.
- Order management
- Enterprise inventory
- Store fulfillment
- Point of sale
A single view of orders, inventory, and customers across channels
Consistent, connected experiences everywhere customers shop
More of your inventory available to promise and sell
How an Order Crosses Channels
One inventory picture and one order record serve web, store, and contact center alike.
Promise
Available-to-promise reflects network inventory, so the date shown is one the network can hold.
Capture
The order enters from web, store, app, or agent, into a single record.
Source
Sourcing weighs cost, distance, capacity, and markdown risk to choose the fulfilling node.
Fulfill
Store pick and pack, ship-from-store, or DC shipment run off the same task set.
Return
Any channel accepts the return, and inventory becomes sellable again where it lands.
Why Omnichannel Still Feels Disconnected
As you add channels and fulfillment options, the pieces of your commerce operation drift apart:
Each channel runs on its own systems, with no single view of inventory or orders
Customers get different answers online, in your stores, and from your call center
Store, warehouse, and contact center teams work from separate, out-of-date data
Every new channel or fulfillment option means stitching together another integration
The result is inconsistent experiences, inventory you cannot fully sell, and a slower response to how customers actually shop.
What We Implement and Connect Across the Omni Suite
We help you design, implement, and connect Manhattan Active® Omni end to end, so order management, inventory, store fulfillment, customer engagement, and point of sale operate as one platform.
Unified Commerce Blueprint
We define how the Omni components should work together across your channels, based on your fulfillment models, store operations, and customer experience goals.
Enterprise Inventory and Available-to-Promise
We configure enterprise inventory and available-to-promise so every channel reads from one accurate, real-time picture of what you have and where it sits.
Store Fulfillment
We set up store order management so your stores can pick, pack, ship, and service omnichannel orders alongside their in-store work.
Customer Engagement and Call Center
We implement the contact center capability so agents can see orders, inventory, and customer history in one place and resolve issues in a single conversation.
Order Management and Point of Sale, Connected
We bring the order orchestration engine and Point of Sale into the same platform. Our Order Management and Point of Sale work covers each in depth; here we make sure they operate as one suite.
Suite Integration and Data Migration
We connect Omni to your eCommerce, warehouse management, and enterprise systems, and migrate customer, order, product, and inventory data so information flows cleanly across channels.
Testing, Rollout, and Level 2 Support
We validate cross-channel journeys end to end, plan a controlled rollout, and provide ongoing support to keep the suite stable as your operations evolve.
What You Get When the Suite Works as One
With the Omni components connected and tuned, you can:
Plan Your Omni Rollout- Work from a single, real-time view of inventory across every channel
- Give customers consistent answers whether they shop online, in store, or by phone
- Free up inventory that was stranded in channel silos so more of it is available to sell
- Replace disconnected channel systems with one connected commerce platform
- Add new channels and fulfillment options on a foundation built to scale
What the Manhattan Active® Omni suite changes for the business
- A single view of orders, inventory, and customers across channels
- Consistent, connected experiences everywhere customers shop
- More of your inventory available to promise and sell
- Lower cost and effort to add new channels and fulfillment options
- A commerce platform that scales as your business grows
Every Channel on One Live View
As a Platinum Partner with 150+ Active go-lives, we connect the full Omni suite through the hard edge cases, from split shipments to endless aisle.
- PlatinumTop-tier partner across the Omni suite
- 150+Active go-lives across every channel
- 100+Extensions for cross-channel edge cases
Frequently Asked Questions
Omni is a cloud-native commerce suite that brings enterprise order management, inventory and available-to-promise, store fulfillment, customer engagement and call center, and point of sale onto one platform. Order management is one component within it. For a deep dive on the order orchestration engine itself, see our Order Management work.
No. We typically phase the rollout so you can bring components and channels online in a sequence that fits your priorities and minimizes disruption. Many clients start with a single view of inventory and one or two channels, then extend from there.
The enterprise inventory and available-to-promise capabilities aggregate stock across your stores, warehouses, and other nodes into one real-time picture. We configure that view so eCommerce, stores, and the contact center all read from the same accurate data.
We integrate the Omni components with each other and with your surrounding systems, including eCommerce and warehouse management, so orders, inventory, and customer information flow in real time. Store, fulfillment, and service teams then work from the same current data instead of separate systems.
Those are deep dives into two components of the suite: the order orchestration engine and the in-store point of sale experience. This platform view is about how all the pieces, including those two, work together as one connected commerce operation.
Yes. Omni is designed to connect with eCommerce platforms, warehouse management, and other enterprise systems. We build and validate those integrations so data stays consistent across the suite and your wider ecosystem.
We start by mapping your current channels and data, sequence the rollout so each capability goes live in a controlled way, and validate cross-channel journeys before go-live. Our Phase Zero engagement can define scope and roadmap up front, and we provide Level 2 support afterward to keep the suite stable.
Bring Every Channel Onto One Platform
Whether you are moving to Manhattan Active® Omni for the first time or connecting pieces you already run, we help you make omnichannel operate as one system.
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