Bring Orders, Inventory, and Fulfillment Together in Real Time
Modern commerce depends on speed, accuracy, and visibility. We help you implement and optimize Manhattan Active® Omni so you can manage orders intelligently, route them efficiently, and deliver consistently across every channel.
Faster, more accurate order fulfillment
Better visibility across inventory and orders
Improved operational efficiency
How an Order Moves Through MAO
Manhattan Active® Order Management holds the order from the moment it lands until money settles.
Capture
Every channel writes to one order record with customer, payment, and promise attached.
Validate
Payment authorization, fraud screening, and address checks clear before the order can source.
Allocate
The sourcing engine splits lines across nodes, balancing cost, capacity, and inventory health.
Release
Work drops to the DC, store, or vendor, with cancel and change windows enforced.
Settle
Shipment confirmation triggers capture, invoice, and the customer notifications tied to each line.
Why Order Management Becomes a Bottleneck
As operations grow, managing orders across systems and channels becomes more complex:
Limited visibility into inventory across locations
Inefficient or delayed order routing
Disconnected systems across eCommerce, stores, and warehouses
Manual intervention in order processing and fulfillment decisions
These challenges slow down fulfillment, increase costs, and impact customer experience.
What a Manhattan Active® Order Management engagement includes
We help you design, implement, and optimize Manhattan Active® Omni to align with your business processes and fulfillment strategies.
MAO Design
We define how your order management should work, based on your fulfillment models, inventory strategy, and operational goals.
MAO Configuration
We configure the platform to match your workflows, ensuring accurate and efficient order orchestration.
Data Conversion
We migrate and structure your data to support reliable system performance and seamless transitions.
Data Integration
We connect your OMS with POS, WMS, eCommerce, and other systems to enable real-time visibility and coordination.
MAO Testing
We validate system workflows and performance to ensure reliability across all order scenarios.
Extensions Development
We build enhancements to support unique business requirements and operational needs.
Level 2 Support Services
We provide ongoing support to maintain system stability and ensure continuous improvement.
What You Get When Order Management Is Connected
With the right system in place, you can:
Discover MAO Fulfillment- Enable real-time inventory visibility across all locations
- Improve order routing and fulfillment efficiency
- Reduce delays and manual intervention
- Support omnichannel fulfillment models
- Deliver a more consistent customer experience
What Manhattan Active® Order Management changes for the business
- Faster, more accurate order fulfillment
- Better visibility across inventory and orders
- Improved operational efficiency
- Reduced complexity across systems
- Scalable order management that supports growth
Order Routing Proven at Scale
We have tuned sourcing and routing across 150+ Manhattan Active® go-lives, with 100+ extensions to make Omni behave the way you actually sell.
- 150+Active go-lives behind our routing playbook
- 100+Extensions for complex fulfillment rules
- 2xManhattan Partner of the Year, 2022 and 2023
Frequently Asked Questions
It helps you manage orders, inventory, and fulfillment across all channels in one place. This includes routing orders intelligently, improving visibility, and ensuring faster, more accurate fulfillment.
Without a unified OMS, orders, inventory, and fulfillment remain disconnected. This leads to delays, errors, and poor customer experience. OMS brings everything together so decisions can be made in real time.
It uses real-time data and predefined rules to decide where and how an order should be fulfilled, whether from a warehouse, store, or another node, based on efficiency, cost, and availability.
Yes. OMS typically integrates with POS, WMS, eCommerce platforms, and other enterprise systems. We ensure these integrations are seamless so data flows in real time across all systems.
It can be complex due to multiple integrations, workflows, and fulfillment scenarios. That's why proper design, configuration, and testing are critical to ensure a successful rollout.
It aggregates inventory data across locations and systems, providing a unified, real-time view. This helps improve order accuracy and reduces stock-related issues.
Yes. It supports various models such as ship-from-store, BOPIS (buy online, pick up in store), home delivery, and more, depending on your business needs.
Yes. OMS is not a one-time setup. We help continuously improve routing logic, integrations, and performance as your operations evolve.
Make Your Order Management Smarter and More Connected
Whether you are implementing a new OMS or improving an existing one, we help you build systems that deliver speed, visibility, and control.
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