Top-10 US Retailer Modernizes Core Systems to Enable Scalable, Omnichannel Retail Operations
Top-10 US apparel and lifestyle retailer operating 300+ stores and a fast-growing e-commerce business
The challenge
The client was operating on fragmented, legacy systems across POS, e-commerce, and order management, making it difficult to deliver a consistent omnichannel experience. Inventory visibility was limited, fulfillment was slow, and scaling operations for peak demand was becoming increasingly challenging.
What Everest delivered
Everest led a full-scale modernization of the client’s retail technology stack, implementing a unified platform across POS, e-commerce, and order management systems, along with integrated inventory and fulfillment capabilities. The engagement included platform design, system integration, data migration, and end-to-end testing, supported by a team of 32 consultants across retail, data, and quality engineering.
Solution components
- Modern POS and e-commerce platform integration
- Centralized Order Management System (OMS)
- Real-time inventory visibility across channels
- Store fulfillment enablement (BOPIS & ship-from-store)
- AI-driven demand forecasting and inventory optimization
Business outcomes
- 35% reduction in order-to-fulfillment time
- 27% increase in inventory accuracy across channels
- 22% improvement in online conversion rates through improved customer experience
- 18% increase in store fulfillment efficiency
- $3.6M annual operational savings post-implementation
Everest helped us move from disconnected systems to a truly unified retail platform. The impact on our operations and customer experience was immediate and measurable.